Ivory Solid Cable Knit Self Designed Pullover-Sweater

Shipping Policy

• Free shipping on all orders- Prepaid & COD.
• Almost all orders are shipped within 1 working day.

Return, Exchange & Cancellation Policy

• Hassle-free returns & exchanges within 7 days of delivery,even for items on sales.
• Items must be unused, unworn, and have tags intact.
• Return & exchange requests are to be generated from the website menu.
• Refunds: For prepaid orders, refunds will be issued to the original payment source. For COD orders, the refund amount will be transferred to the bank account details you share.
• Refunds are transferred on the pick-up day itself. In rare cases, it is processed within 7 days of receiving shipment in the warehouse.
• Exchanges: Allowed once per item for a same or different product, size, or color.
• Defective, incorrect, damaged or missing items must be reported within 48 hours of delivery. You must record a video of opening a package and share the video to support@perchofficial.com.
• INR 99 fee applies for return pickup service for both Prepaid & COD orders. This is to compensate the logistics partners for their pick-up services. In case you wish to not avail this service, you may courier the products to our warehouse- we’ll inspect the products within 7 days and barring the cases of defect/damage/incorrect items, refund full amounts.
• In rare cases, reverse pickup services are not available on certain pin-codes. In such cases, you will have to courier the products yourself.
• Cancellations can be done if and till the order has not been dispatched from our location. We will not be able to cancel the order once we have handed over the goods to our courier partners.
• To understand our full Refund, return,
  exchange & shipping policy, you can refer to these links RETURN/EXCHANGE ; SHIPPING

Merchant Legal entity name: Surgio Brands Pvt Ltd

Registered Address: First Floor, B-2, DSIDC Complex, Near Udyog Nagar Metro Station, Nangloi, Delhi-110041

Operational Address: First Floor, B-2, DSIDC Complex, Near Udyog Nagar Metro Station, Nangloi, Delhi-110041

You may contact us using the information below from Mon to Sat (11 AM to 6PM):

E-Mail ID: support@perchofficial.com

Contact Number: ‪+91-88600-00169‬.